You may return your order for a refund (excluding postage) or credit voucher within 10 days of purchase, for any reason.
Contact firstname.lastname@example.org to request a return.
Returned items must be unworn, unused, unwashed with all original tags attached.
For returns of sale items we do not offer refunds, unless deemed faulty.
All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.
How to ReturnTo return your order, contact us at email@example.com .
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please send us an email with a brief description and a photo or two showing the defect/fault.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty. Please check the care labels for information on how to correctly care for your garment.
For faulty items we offer the option of a full refund including shipping or a replacement.
If you have received an item different to the one you ordered, please immediately contact us at firstname.lastname@example.org
Your refund will be credited to the original credit card or paypal account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. this can vary between card issuers and unfortunately we are unable to influence this.
If you have used a gift voucher, you will be issued with a credit voucher valid for 12 months.
Upon receipt of your returned order, we will issue you with a credit voucher to the value of your return via email. The voucher will include a voucher number and pin to redeem online at checkout..
Please note credit vouchers are valid for 12 months and not refundable or redeemable for cash.
Sale items may be returned for a credit voucher only.
Afterpay purchases are eligible for a credit note exchange only.
Any remaining payments will continue to be deducted from your specified payment method by Afterpay, and you will receive a credit note for the full purchase amount at the time of the return.